FAQs

Apply Online

Once you have created your account, you will be able to log in to upload documents, contact us and make payments.

Apply online for the Fast Track service.

First, we will look at your documents to make sure that we have everything we need. We will then let you know that it is time pay for the service. Check our requirements carefully and upload the correct documents to avoid delays.

There is no limit to the number of qualifications you can upload but there are some which we cannot assess. These include qualifications which were awarded following very short periods of training, for example first aid certificates.

To avoid delays, we recommend uploading only your most important and relevant qualifications.

We will send your paper statements by post via the delivery method you select at the application stage. We do not send out soft copies or digital copies of statements.

It is important to choose a delivery method which suits your needs.

Courier deliveries are available for express international deliveries. International deliveries are subject to customs inspections. Airmail (international) and First Class post (UK) are not tracked services.

A final certificate is usually a decorative document awarded by an institution or awarding body and presented to you, sometimes at a graduation ceremony, following the completion of your course.

A transcript or mark sheet shows the subjects/modules studied and the marks/grades achieved.

If you choose to use our Translation Waiver service, we work with your qualification documents in their original language. This means that you do not need to upload certified translations.

We do not provide you with translations of your documents as part of this service.

At the moment, the Translation Waiver service is available for these languages:

Arabic , Bulgarian , Catalan , Chinese , French , German , Italian , Japanese , Polish , Portuguese , Romanian , Russian , Spanish

The Translation Waiver service is only available for the Statement of Comparability service.

The Translation Waiver service costs £40.00 + VAT* in addition to the standard price of the service and postage.

*VAT if applicable.

Certified translations of qualification documents are completed, signed and stamped by a professional, qualified translator.

If your documents are not in English and you cannot or do not wish to use our Translation Waiver service, you will need to upload certified translations.

For affordable, high-quality certified translations suitable for UK ENIC applications, we recommend dialexy.com.

If your surname has changed through marriage, it is not necessary to upload your marriage certificate. If your name has changed for any reason other than marriage, you should upload proof of your name change, for example, a deed poll certificate.

The Certificate of Comparability shows the same information as your UK ENIC statement but in a decorative document suitable for display.

It can only feature one qualification and additional information included on your statement is not included on the Certificate.

You can only apply for a Certificate of Comparability once we have sent you your UK ENIC statement.

You can get in touch with us directly via the ‘Messages’ section within your account.

If you have applied for a Fast Track service, we will respond within one working day. If not, during busy periods it may take us up to five working days to respond. 

For information on how we compare qualifications, please read our methodology and evaluation criteria.

If you have any queries or concerns about the outcome of your assessment, please see our application procedures for further information.

All updates are sent within your registered account. We will never call you to ask for additional payments. All payment requests will be made directly through your registered account.

If you are unsure about the status of your application or any action required, check to the “order status” within your account or send us a message.